Welcome to Manha Sweets. These Terms & Conditions govern your use of our website and the purchase of our products, including traditional sweets and the famous Bogura Doi. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website and services.
1. Acceptance of Terms
By using this website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Products and Availability
We strive to ensure that all products displayed on our website are accurately described and available for purchase.
However:
- Product availability may change without prior notice.
- Certain products may be seasonal or available in limited quantities.
- Product images are for illustration purposes and actual products may vary slightly in appearance.
As our sweets and dairy products are handcrafted, minor variations in size, color, texture, or taste may naturally occur.
3. Pricing and Payments
- All prices displayed on the website are listed in Bangladeshi Taka (BDT) unless otherwise stated.
- Prices may be updated at any time without prior notice.
- Full payment must be completed before order processing unless Cash on Delivery (COD) is available.
- We reserve the right to cancel any order resulting from pricing errors or technical issues.
4. Order Confirmation
After placing an order, you will receive an order confirmation through email, SMS, or phone.
Order confirmation does not guarantee acceptance of the order. We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Verify customer information before processing orders.
5. Shipping and Delivery
We aim to deliver all orders within the estimated delivery timeframe.
However, delivery times may be affected by:
- Weather conditions
- Public holidays
- Transportation delays
- Remote delivery locations
- Circumstances beyond our control
Manha Sweets is not liable for delays caused by third-party courier or delivery services.
Customers are responsible for providing accurate delivery information.
6. Product Quality and Freshness
We take special care to maintain the freshness and quality of all sweets and dairy products.
Upon receiving your order, we recommend:
- Inspecting the package immediately.
- Storing products according to the provided instructions.
- Consuming perishable items within the recommended period.
We are not responsible for quality issues arising from improper storage or handling after delivery.
7. Refunds and Replacements
Refunds and replacements are subject to our Refund Policy.
Customers must report damaged, spoiled, incorrect, or missing items within the specified period mentioned in the Refund Policy.
8. Order Cancellation
Orders may be canceled before they are processed or dispatched.
Once an order has been prepared, packed, or shipped, cancellation requests may not be accepted.
Any approved refund for canceled orders will be processed according to our Refund Policy.
9. User Responsibilities
By using our website, you agree not to:
- Provide false or misleading information.
- Attempt unauthorized access to our systems.
- Interfere with website functionality or security.
- Use the website for unlawful purposes.
- Engage in activities that may harm the reputation of Manha Sweets.
10. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Logos
- Product descriptions
- Graphics
- Website design
is the property of Manha Sweets and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Manha Sweets shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Delays caused by third-party services
- Technical interruptions or website downtime
- Issues arising from misuse of products
Our total liability shall not exceed the amount paid for the specific order in question.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.
Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the courts of Bangladesh.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our website, email, or customer support channels.
Thank you for choosing Manha Sweets. We are honored to bring the authentic taste of premium sweets and the famous Bogura Doi directly to your doorstep. 🍯🥣✨
