1. Eligibility for Refunds
You may be eligible for a refund or replacement if:
- You receive a damaged or spoiled product.
- The product delivered is different from what you ordered.
- Your order is incomplete or contains missing items.
- The product quality is significantly below acceptable standards upon delivery.
As dairy-based products and sweets are perishable items, refund requests must be submitted within 24 hours of receiving the order.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after the order has been delivered.
- Incorrect shipping information provided by the customer.
- Failure to receive the order due to customer unavailability.
- Minor variations in color, texture, or taste that naturally occur in handmade sweets and dairy products.
- Refund requests submitted after 24 hours of delivery.
3. How to Request a Refund
To request a refund, please contact our customer support team with:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product (if applicable)
You can reach us through our website, email, or customer support phone number.
4. Refund Review Process
Once we receive your request, our team will review the details and may contact you for additional information. Refund requests are typically reviewed within 2–5 business days.
5. Refund Method
If your refund is approved:
- The refund will be processed through the original payment method used for the purchase.
- For Cash on Delivery (COD) orders, refunds may be sent via mobile banking or bank transfer.
- Refund processing times may vary depending on your payment provider.
6. Replacement Option
In certain situations, we may offer a replacement product instead of a refund, especially when the issue involves damage during delivery or an incorrect item being shipped.
7. Order Cancellation
Orders may be canceled before they are prepared or dispatched. Once an order has been processed for shipment, cancellation requests may not be accepted.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us. Our team is committed to ensuring a pleasant shopping experience and delivering the authentic taste of premium sweets and Bogura Doi to your doorstep.
Thank you for choosing Manha Sweets. 🍯🥣✨
